Applied innovation
We use technology to solve operational problems, not to chase novelty for its own sake.
About HeronIT
About Us
Partnership. Applied innovation. Proactive technical support for organisations that want clear, commercially grounded technology decisions.
Applied innovationProactive supportCommercial clarity
Supporting Ipswich and Suffolk SMEsStrategy, delivery and support in one partnership
Our Team
The People Behind HeronIT
Meet the team
Select a team member to bring their introduction into focus.
Colin Hammond
Founder and Managing Director
I love the way that as technology becomes more sophisticated, it’s actually more intuitive to use.
This aligns completely with how I collaborate with our clients helping them gain maximum business advantage without over complicating things.
I enjoy helping our clients with pragmatic solutions that make them more efficient within their budget by using my broad, but detailed, knowledge of technology and the emergence of highly ‘intelligent’ applications.
My background includes many IT roles in diverse sectors such as shipping and professional football. Working in Barcelona I learned Windows in Spanish and found ways to explain complex issues without being a native speaker!
Keeping up with latest technology trends is fun, and I find the best way is listening to podcasts when I’m driving.
Finding time for hobbies can be tricky. I enjoy cycling, but have a Peruvian wife who keeps me too busy to have other hobbies!
How We Work
Partnership comes before prescription.
We start by understanding how your organisation works, what matters commercially and where technology is getting in the way.
That means our recommendations are grounded in day-to-day reality, not generic best practice.
We aim to make technology decisions clearer, calmer and easier to stand behind, whether we are acting as your outsourced IT team or working alongside your in-house people.
What Guides Us
The standards behind how we show up.
Proactive support
We look ahead, surface risk early and help teams avoid unnecessary disruption.
Commercial clarity
Budget, lifecycle and fit-for-purpose decisions stay visible from the start.
Accountable delivery
We stay close to the work and follow through until the solution is operating properly.
What Clients Can Expect
A working relationship that feels responsive, practical and grounded.
A team that listens first
We begin with conversation and context before we recommend tools, platforms or change.
Support shaped around your organisation
The way we work adapts to your pace, your people and the reality of your operation.
Confidence in the next decision
You get clearer guidance on priorities, investment and the best route forward.