Case Study

Client Since 2010

EFL Championship Football Club

EFL Championship Football Club needed technology that could support a busy team more consistently, with less friction day to day. Before the engagement, disconnected systems and inconsistent working practices were creating unnecessary friction across the business.

Implementing and maintaining...

and security.

WiFi Services across hospitality

and sites.

Security posture

Greater confidence in protection, control, and resilience across the environment.

Quick Facts

Cyber SecurityEndpoint ProtectionIT SupportProcurement24/7 monitoring

Challenge

Where things stood before the change.

IT support to 75 staff over three sites: the main ground, the training ground and the academy.

Smooth operation of IT across all departments: ticketing, admin, press office, hospitality, shops, till points, management, sales, marketing, coaching and CCTV.
Liaison with third party providers: communications, software, ticketing and payment vendors.

Solution

How Heron IT moved the client forward.

Heron IT approached the engagement by addressing the immediate pressure points first, then shaping a delivery plan the client could rely on day to day.

The engagement focused on reducing immediate pressure first, then putting in place systems the organisation could use with confidence.

A full outsourced IT support service spanning the Club’s entire...
Creating a map of the entire IT landscape
Working with users in each department to understand their needs and...

Impact

What changed for the client.

The organisation now operates with clearer systems, greater security, and more day-to-day confidence, supported by a more structured and scalable IT environment.

Implementing and maintaining...: and security.

24/7 monitoring

Implementing and maintaining anti-virus

and security.

WiFi Services across hospitality

and sites.

Key Services Used

Services and platforms used in this engagement.

The engagement drew on the following Heron IT capabilities.

Cyber SecurityEndpoint ProtectionIT SupportProcurement

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