HeronIT

Case Study

Client Since November 2020

Jack Garn Limited

Jack Garn Limited needed systems and processes that matched how the organisation actually worked, not just how the technology was supposed to behave. Before the engagement, disconnected systems and inconsistent working practices were creating unnecessary friction across the business. The result was a more dependable day-to-day operating...

Discuss A Similar ProjectRead The Story
Jack Garn Limited

Keeping an eye on

future needs.

Future-ready platform

Better prepared for growth, change, and more controlled technology decisions.

Quick Facts

Microsoft 365Cloud ServicesIT SupportFull IT support ofKeeping an eye on

Challenge

Where things stood before the change.

  • To review and update the whole IT system
  • To implement a new IT system quickly, with minimal disruption to the working day
  • To advise on the investment and operation of Microsoft 365 subscriptions.
  • The efficiency of current IT systems, particularly handling of emails

Solution

How Heron IT moved the client forward.

Heron IT approached the engagement by introducing tools the team could grow into and bringing more structure to day-to-day working, so the technical work translated into a more dependable operating model rather than a list of one-off fixes.

The engagement focused on reducing immediate pressure first, then putting in place systems the organisation could use with confidence.

  • To make both IT and telephony work together efficiently and effectively
  • To allow for future expansion of the business
  • Microsoft 365 and Cloud to Cloud back up
  • Telephony handsets and a voice over internet system from New Star...

Impact

What changed for the client.

The organisation now operates with clearer systems and a platform that can scale, supported by a more structured and scalable IT environment.

Keeping an eye on: future needs.

Full IT support of

a now robust, reliable, futureproof system that operates 24/7

Keeping an eye on

future needs.

Key Services Used

Services and platforms used in this engagement.

The engagement drew on the following Heron IT capabilities.

Microsoft 365Cloud ServicesIT Support

Client Perspective

We are very happy with performance of all the people at Heron IT, they are very customer focused. They make a difficult business process simple, something we lay people can understand. We have received the highest standard of information and care that a business could possibly ask for. I had been worried that our old IT set up would not cope with our growth, since appointing Heron IT, those worries have disappeared. The business now has confidence in our IT provider.

Charles Garn

Director · Jack Garn Limited

More Client Stories

Explore other engagements like this.

View all case studies