Case Study
Client Since June 2010Jacob Bailey needed systems and processes that matched how the organisation actually worked, not just how the technology was supposed to behave. Before the engagement, the organisation was dealing with a setup that lacked the structure, visibility, and dependability needed for smooth day-to-day working.
Quick Facts
Challenge
Agility and flexibility as company growth and needs change over time
Solution
Heron IT approached the engagement by bringing more structure to day-to-day working, so the technical work translated into a more dependable operating model rather than a list of one-off fixes.
The engagement focused on reducing immediate pressure first, then putting in place systems the organisation could use with confidence.
Impact
The result was a more stable, clearer, and more dependable working environment for the client.
the Internal IT Technician helping with special projects, such as Cyber Essentials security, and Active Directory
Key Services Used
The engagement drew on the following Heron IT capabilities.
Client Perspective
For over a decade, Jacob Bailey worked with several IT partners, feeling at every turn that they really didn’t understand, or value our business. We then started working with Heron IT. Right from the very beginning Heron IT took the time to get to know our business, helped us with our immediate requirements and consulted on the pathway forward. They really did become part of the team and working closely with our IT Technician, have helped us shape the IT environment we have in place today.
Shaun Bailey
